Officially Vindictive

Today at work I felt an instant and very immediate desire to eat. I felt so hungry that my plans for a nice healthy salad and small bowl of soup for lunch were thrown out the window in favor of a bambino sized pizza from Papa Romanos. I quickly dialed the phone number of, according to the website, the closest Papa Romanos in my area. A man answered the phone and took my order. After taking my order, he asked for my address so that the pizza could be delivered. Unfortunately, the man determined that I needed to call a different branch as the one he was at did not deliver to my location.

"Grrr..."my stomach rumbled as this news registered.

Polite as always, I said to the man on the phone. "Okay, thank you." To which he replied "SLAM!"  

He.hung.up.on.me. (the nerve) with nary a "you're welcome," or "have a good day."

















Instead of dismissing this rude behavior, as any normal well adjusted girl would do, I did the opposite.

Chuckling to myself with a growing need for revenge, I quickly pressed the redial button on my phone.

"Thank you for calling Papa Romanos, how can I help you?" he greeted.

"SLAM", I replied as I slammed the phone down hard, just as he had done moments before to me.

I can tell you that the satisfaction I felt set me to new heights. This is going to be a grand day after all I thought.

Begin Rant:

Here's the thing. I know I overreacted. Afterall, the guy could have just been very busy, BUT....I have worked plenty of customer service jobs. In fact, I work in property management and I currently deal with my fair share of disgruntled customers. I am 98% of the time professional, polite and accommodating. I would be fired for treating people rudely and I need my job. Not only that, but it's common courtesy and what about the golden rule? That matters to me.

The truth is that customer service jobs aren't easy! People can be just plain hard to deal with. Sometimes people complain about the most ridiculous things, and many are unreasonable. . I can totally understand why some workers have a bit of an attitude on occasion with particularly difficult/nasty customers. I don't understand it when customers who are polite and easy to deal with (ahem, moi) get the "you're bothering me, what do you want?" attitude. I would absolutely be fired if I spoke to customers the way that I'm spoken to (or hung up on) by intolerant "workers"....what gives?

End rant.